FYC BLOG - Employability skills and ICT resources in IAG services

FYC BLOG - Employability skills and ICT resources in IAG services

Due to the recent multiple transformations of the labour market, professional adaptability has become essential and the development of transversal, relational and social competences – employability skills – is increasingly required.

The European project “Future-proof your Career”(FYC) aims to support the most vulnerable young people and job seekers in the conscious development of these competences, also through the long-life learning of guidance practitioners.

Also, the use of appropriate technological resources can help career guidance practitioners, widening their range of action and helping young people with a virtual, attractive and updated training.

That’s why we interviewed Claudio Sponchioni, Cofounder and CTO of Jobiri – a digital career counselling service that uses artificial intelligence to accelerate job researches activities. Claudio told us his opinion on employability skills and how ICT resources can help develop them.


What employability skills are most in demand and least frequently found in candidates?

In today’s ever-changing world, technology plays an increasingly central role in our leisure time (e.g social networks), in our private lives (online shopping and home fitness have grown exponentially), and over all in our professional lives. In this scenario, the ability to be flexible together with, creativity, interpersonal and technological skills certainly make a difference.

In addition, because of the Pandemic and the related social distancing, companies have placed more and more emphasis (as can be easily seen by reading the job advertisements posted online) on looking for resilient candidates, i.e. those able to respond positively and proactively to traumatic events such as COVID-19, empathic, with strong communication skills (including online) and able to consciously use software and digital tools.

Most candidates certainly have at least some of these competences but most are still far from having developed them in a systematic and well-rounded way.

Unfortunately, there are still few excellences (such as the CIOFS-FP in the Italian VET panorama) invest not only in technical training but also in the development of employability skills of their users, and this means that very often the talents, although adequately trained and educated, are not yet ready for labour market. Moreover, the lack of a culture and a system of continuous training prevents adults from managing moments of professional change, which often, if unwanted, risk not only being traumatic in the short term, but also increasing the number of unemployed (even in the long term).


How can Jobiri help to recognise or develop them?

 Jobiri is an artificial intelligence-based digital career advisor for anyone wishing to enter or re-enter the labour market.

Like a guardian angel, Jobiri accompanies candidates step by step to gain confidence, awareness and accelerate their entry or re-entry into the labour market.

Thanks to a guided path, the system accompanies candidates, training them in the new market context (there are more than 150 video training pills), leads them to define a professional objective, to reason and recognise their own strengths. Thanks to the video lessons, it informs and supports candidates in developing employability skills, and provides them with operational tools to achieve their professional dreams. In particular, in addition to offering more than 90,000 job offers per month in a single system that aggregates online opportunities, it allows you to build resumes and cover letters with more than 3,000 examples divided by professional profiles and, thanks to the possibility of videotaping yourself to train for interviews (there are more than 400 questions and answers), it allows you to develop all the skills you need to deal with the toughest recruiters and, at the same time, acquire self-awareness and develop key soft skills such as communication skills, motivation and interpersonal skills to make candidates more resilient, prepared and successful.


What role can ICT play in IAG services?

No technological solution can yet replace the role of the guidance practitioner. The relationship of trust between the one who provides guidance (the professional) and the one who is being guided (the candidate) is central in the activities of accompaniment to the labour market and no technology is able to recreate this bond and the interaction between two people.

Technological solutions are the only way to broaden the scope and effectiveness of guidance interventions, so that the service can finally be said to be accessible, universal and more effective.

Thanks to technology, it is possible to offer guidance services 24 hours a day or to facilitate the interaction between the guidance practitioner and the candidate even at a distance, without either of them having to move from their office or home.

Repetitive or less value-added activities, such as explaining standard or basic notions, can be easily delivered via video without directly engaging the guidance practitioner.

By always guaranteeing the central role of the guidance practitioner it is possible to differentiate the level of interventions, offering for those candidates who are better prepared a more self-service guidance offer for one or more parts of the process.

This choice not only saves the career counsellor hours of work, but also allows him to dedicate them to more difficult subjects.

Technology also allows to combine the sensitivity, experience and professionalism of the counsellors with the computational capacity to collect, analyse billions of data and provide suggestions and analysis in real time in order to guarantee an accompanying and guidance process also based on data.